Refund Policy
Refund & Exchange Policy – Sri Vijayalakshmi Jewelry
At Sri Vijayalakshmi Jewelry, customer satisfaction is our top priority. We take pride in offering high-quality gold jewelry and products. Please review our refund and exchange policy carefully before making a purchase.
Refund Eligibility
Due to the precious and customizable nature of gold products, refunds are not offered on most purchases. However, exceptions may apply under special circumstances as noted below:
Refunds will only be considered for items that are:
Unworn, untouched, and in original condition.
Returned in the original packaging with all tags and certificates (if applicable).
Reported within 3 days of delivery.
Non-refundable items include:
Customized or personalized jewelry (e.g., engraved or specially ordered designs).
Items bought during sale or promotional offers.
Digital invoices, software-based services, or online payment processing fees.
Refund Process
Contact us via Phone/Email/Chat within 3 days of receiving the product.
Our support team will guide you through the return process and provide a return authorization.
Once the item is received and inspected:
You will be notified of the approval or rejection of your refund.
If approved, the refund will be credited to your original payment method within 7–10 business days.
Damaged or Defective Items
If your item arrives damaged or with defects, please contact us immediately upon receipt.
We may request images or video proof to verify the issue.
Upon validation, we will arrange for exchange or repair, depending on the nature of the damage.
Exchanges
Exchanges are offered only for:
Defective or damaged products reported within 3 days.
The replacement will be of the same design and value as originally ordered.